Despite Covid issues whole service experience was faultless and done as a 'while you wait'

At first it was difficult to get in touch with Bowkers Blackburn Mini because of the coronavirus so I booked the service in via the Mini connected app on my phone and was advised that my car needed more items changing so I'm very impressed.

Again good service.

despite the restrictions - all went very smoothly. felt safe in the building - signage excellent , distance markings/one way system in place , santizers reception & service advisers shielded by perspex vehicle fixed in minimal time

I wasn't pressurised to do some recommended work that was not immediately necessary and my car, which had gone in completely covered in dog hair and grit as a result of daily welly-wearing, came out spotless. It's my favourite thing about a service!

Consistently excellent service over a number of years.

Everyone helpful as always

Fast service, constantly informed. Great.

The team and management at Bowker MINI Blackburn could not of done more to accommodate my needs, The sales executive was attentive, courteous and kept me up to date with every aspect of my new cars delivery etc

It is running sweetly and lovely and clean inside and out.

From the initial contact to make the booking to picking up the car when the work was completed everything is easy and runs very smoothly even in these difficult times. I felt safe in dropping off the car and the pick up.

Communication between me and customer service advisor excellent.

The showroom was set out to maximise safety for both customers and staff, and the staff were helpful and courteous. The staff couldn't do enough to help me with my subsequent questions.

The service was outstanding from start to finish. The staff worked around my availability and arranged a date and time that suited me around my work commitments. The work was carried out promptly and the staff as always were very friendly and helpful

Smooth hand over and good communication for the service

really good at letting me know what was was needed

Service and experience was fantastic. I am so happy with my new mini

It was very good. As a female, these kind of things can feel intimidating but I didn't have anything but a good experience. The video update when my car was on the ramp felt reassuring.

Love mini?

Very Happy