About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

91 ratings and 80 comments received in the last 90 days.

09 August 2026

Everything regarding purchase and handover of the car was very thorough. Lots of contact as well by email keeping me informed of what stage everything was at.

28 July 2026

Oliver was great. Very attentive and looked after me thru the whole process!

16 July 2026

Seamless purchase

02 July 2026

Great service!!

01 July 2026

The team listened and delivered exactly what we required

26 June 2026

Communication and customer service was excellent

09 June 2026

Great staff, good communication, flawless handover of car

22 May 2026

Long waiting time between order and delivery

15 August 2026

Really great customer service from first caller to work completed on vehicle.

15 August 2026

Helpful and knowledgeable staff. Price matched and even bettered a competitor's price for the tyre. Tyre not in stock but ordered and fitted the same day. Couldn't have asked for better service. Thank you.

10 August 2026

Very satisfied

09 August 2026

Timely organised manner, staff really amazing, Trusted company

07 August 2026

Clean welcoming professional

06 August 2026

I was able to call everyday and talk to a person. Always called me back and kept me updated on the progress of my car repairs.

03 August 2026

Great communication

03 August 2026

Deon was very helpful

03 August 2026

Great service and communication, issue was quickly and efficiently resolved.

02 August 2026

Ease of use

See all reviews

01 August 2026

Excellent collection of new car - plenty of time taken to explain features etc on new car.

27 July 2026

I came for a tyre check & it was successful.

27 July 2026

The gentleman who I spoke to was a credit to you

27 July 2026

very amenable staff and nice setting

26 July 2026

Another good experience from Bowker Blackburn.The experience from start to finish couldn't be faulted.

26 July 2026

Excellent dealership will always buy mini

25 July 2026

Great customer service from Craig and brilliant handover from Kelby.

24 July 2026

First class warm, friendly and professional service . I'm always welcomed and remembered and every single member of staff goes the extra mile. I can't thank them and Bowker MINI enough! Pat

23 July 2026

Excellent service

21 July 2026

Great Service

18 July 2026

Previously worked in the motor industry and it was a breath of fresh air to come across members of staff with an engaging smile and attentive attitude.

14 July 2026

I was told to bring my car in for 9am even though it was booked in for 10. I had plans at 1:30 but didn't think I'd need to mention this at the time. I didn't get a call until just before 12. I waited over an hour after this to collect my car

14 July 2026

Melvin was rude, ignorant and completely unprofessional. He has a real attitude. He ignored me on two occasions when I asked him a question.

14 July 2026

Borrowed a courtesy car, received a video of the health check and car was ready when they said it would be. Very efficient

14 July 2026

As the main dealer I expected my car returned completely restored not to breakdown less than a mile from workshop. Not good in this heat for 4 hours.

12 July 2026

Was a little dissatisfied with the quoted price, being a good £1000 more than expected on the booking in price, extra work needed so was more but the final price of £1215 was near £400 more than displayed on the website.

10 July 2026

The staff were welcoming and helpful

06 July 2026

Seen quickly , friendly

06 July 2026

Brilliant service just expensive

06 July 2026

Car treated professionally from the minute I arrived

06 July 2026

It was a bit chaotic. I needed a new tyre and MOT. I just felt I wasn't really kept in the know. I had a valet on the outside, it was still dirty round the back and it had water spots pretty much all over

04 July 2026

Helpful

03 July 2026

Helpful and efficient staff

03 July 2026

Kieran was very thorough & kept me up to date with my vehicle

01 July 2026

Easy to book, quoted for works and proceeded accordingly. Vehicle was complimentary cleaned too.

01 July 2026

Friendly and timely communication from Craig, great service and really appreciated the courtesy car.

29 June 2026

Helpful .also got a booking early.

29 June 2026

Efficient and professional

27 June 2026

26 June 2026

Excellent service not waiting very long

26 June 2026

Very fast/ prompt service and friendly staff in a welcoming environment.

25 June 2026

I had to wait for a part which took a long time to arrive ( weeks) Wasn't initially kept informed of progress. I asked for a courtesy car as my mini was still under warranty and was faulty. Was offered a hire car and asked for bank details so refused

25 June 2026

Great customer service from booking to pick up.

23 June 2026

very fast service, also valeted and washed which i did not expect. over and above service thank yuo

21 June 2026

Efficient and kept up to date with progress

21 June 2026

Bowker excel in all departments faultless service.

21 June 2026

Amazing staff, lovely customer service

20 June 2026

Excellent service from start to finish

19 June 2026

Friendly and efficient

19 June 2026

Everything went very smoothly. The lady who dealt with me was very helpful. She even took time out to make sure I'd updated the tech correctly on the vehicle.

18 June 2026

Radio left on, seat not set back to original position

18 June 2026

Great service at a low price, Thank You Bowker

16 June 2026

Usual good service.

14 June 2026

I found the whole experience good no complaints whatsoever

14 June 2026

The receptionist was very helpful and polite, and made me feel at ease, nothing was too much trouble. The service and clean was done very thoroughly and efficiently.

13 June 2026

Staff are always helpful and the work carried out appears to be done well.

13 June 2026

Excellent service from reception and service people

10 June 2026

Bowker Blackburn always do a great job, and look after me - I feel like a valued customer.

10 June 2026

Error message about tyres which was sorted by upgrade of system. Message still showing when car collected which was rectified. Would have expected this to be sorted before collecting

09 June 2026

Very organised, helpful, easy to deal with.

09 June 2026

Mini Blackburn always give excellent service from start to finish. All the staff are knowledgable, friendly and professional.

07 June 2026

A good trustworthy small car

03 June 2026

Always very helpful and staff always very courteous. Good job done.

03 June 2026

Easy to book in and allowed me to leave the vehicle over the weekend before picking up

31 May 2026

Efficient & personable member of staff

29 May 2026

A mixed experience with the engineer being attentive and making an effort to understand my issues. However, the desk team member appeared disinterested and disengaged.

29 May 2026

Amazing service as always.

29 May 2026

Very professional service from making the initial call to book an oil change to driving off home

28 May 2026

Excellent service all round from collecting to returning the mini very clean and tidy.Thankyou.runs better.

24 May 2026

Everything fine

24 May 2026

No problems

23 May 2026

Very friendly and helpful

FIND Bowker Blackburn.

Address

Trident Park, Trident Way, Blackburn, Lancashire, BB1 3NU

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

01254 274 333

Map

Areas served

Blackburn as well as surrounding areas including Burnley, Chorley, Accrington and Darwen

View map

Address

Trident Park, Trident Way, Blackburn, Lancashire, BB1 3NU

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01254 274 333

Map

Areas served

Blackburn as well as surrounding areas including Burnley, Chorley, Accrington and Darwen

View map